Technical support

Call Center

Blue Technical Service Call Center receives, monitors, and assigns the appropriate action to address customer technical issues until the issue is closed by customer. Our experienced hardware technicians can help work through the problem and get your gaming equipment operational again, reducing downtime and maintaining floor performance. Troubleshooting, information requests, spare parts delivery, and onsite technical support may all be requested through the Call Center.

Onsite Support

Blue Technology offers professional onsite technical support for gaming equipment and systems across the gaming floor including Electronic Gaming Machines (EGM), Electronic Table Games (ETG), Gaming Table technologies, Player Management devices, and related gaming peripherals. Our team is available on a 24/7 basis and provides local support for gaming suppliers with a remotely located head office, requiring back office support, are development driven, and lack field engineers. All issues include concurrent phone/SMS/email reporting and incident report documentation fully describing the problem and solution implementation.

Inventory, Logistics & Showroom

Blue Technology keeps warehousing to support its ongoing gaming operations inventory needs. All areas are monitored by CCTV, restricted fingerprint security locks, air-conditioned, and maintain industrial service elevators. Inventory areas in our office are kept under surveillance with restricted fingerprint security access, and onsite security. Our asset management processes include regular inventory reports, Gate In/Out records, equipment loans, audits, and hardware testing. Further, we provide full local and international air/sea freight capabilities on behalf of our asset management directions. Our inventory team may also maintain a demo unit of your products in our customer showroom as part of your local asset management needs.